Shipping & Returns

Shipping

All orders placed before 17h30 will be processed and shipped the next day. Orders placed after this cut-off time will be shipped within two business days. We use reliable courier to ensure your items arrive safely and promptly.

Shipped orders take 2-3 days for areas within major cities and local areas.

Remote areas shipping will take 3-5 days.

Returns & Refunds

Return items should be in its original form, unused and not damaged should be in its original packaging within 14 days of receipt. 

Unfortunately, we do not offer a free return. The delivery fee of the items sent for return belongs to the customer. Your delivery costs cannot be refunded.

Email your request for return to justchicsa@gmail.com with your order number.

Once items received, they will be inspected, and you will be sent a notification if the items meet the standard for return and a refund will be processed which will take 2-3 working days.

We take careful care with the quality of the products we send to you, if there are any damages during transit, please email us with a photo and we will cover return courier and items will be replaced or a refund will be processed for you.